As the Duty Manager, you will perform the following duties:

• Establishing relationships with premium customers and facilitating the recognition of top customers
• Acting as customer care ambassador if assigned by Station Manager
• Conducting daily flight briefings with personnel where feasible
• Contributing proactively to the development and modification of procedures, respecting defined carriers rules and regulations
• Intervening in case of shortcomings and ensuring that service basics are adhered to by all providers
• Applying and maintaining the Safety Management System (SMS) in his area of competence and responsibility and that it is performing according to the requirements
• Making sure that the technical and logistical aspects of training activities are performed

* Takeover of additional tasks when is required

Flight privileges, 15-20 Vacation Days, Education, Employee Assistance Program, Life Insurance, Long Disability, up to 60 Sick Days

To be successful in this role, you will need to have a combination of the below requirements: 

• High school diploma/GED required
• Bachelor’s degree / vocational training desirable
• Minimum 2-3 years of work experience - thereof a minimum of 1 year of demonstrated work experience in ground operations required
• Leadership experience
• Fluency in English language required
• German and other language desirable
• Knowledge of airport procedures and processes
• PC and Campus supported software including all MS Office programs as user
• Excellent ability to work under pressure
• Excellent leadership skills
• Excellent communication skills
• Excellent teamwork
• Must possess a valid driver’s license
• Must be willing to work shifts
• Must be flexible for traveling, position requires to be on duty trips across Canada not limited to Toronto

* CV/Resume and Motivation Letter required

* Company will not provide relocation assistance